Lobby Reopening Safety Measures


We are excited to announce that we are reopening our Tidwell Office Lobby and our Promise Branch. To ensure the wellness of our staff and members, please read the following safety measures we are putting in place.

Opening Dates

Our Tidwell Lobby is scheduled to reopen on Monday, June 1st and our Promise Branch is scheduled to reopen on Monday, June 8th.Our Promise Branch reopening has been delayed due to technical issues. We will update you when we reopen. As of June 10, our Promise Branch has fully reopened. Our downtown Walker Branch is also currently open.

Capacity Limitations

In order to ensure social distancing, each lobby will limit the number of members at any given time. Social distancing signs are placed throughout the lobby to help guide you. Lobby chairs have been reduced to minimize lobby waiting capacity.

Face Masks/Cloth Face Coverings

Face masks are highly encouraged. CDC guidelines state face masks help slow the spread of COVID-19. While not required to enter a branch, “Your cloth face covering may protect them. Their cloth face covering may protect you.”

Sanitation Stations

Sanitation stations are readily available for use. Please use hand sanitizer upon entering.

Teller Transactions

Social distancing signs in our lobbies will indicate where you are able to wait for a teller. Deposit/Withdrawal and other slips will all be available at the teller window.

Lobby Appointments

While not required, appointments with a loan officer or member services representative are highly encouraged for our Tidwell Office. Appointments can be made by calling 713-699-0795 or by using our online appointment request form. Our Promise Branch and our Walker Branch will take walk-ins.

Thank you for your understanding as we reopen and stay safe.