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Changes to Our Branches and Drive-Thru Regarding COVID-19

HMFCUClosings, News

UPDATE: HMFCU Loan Payment Deferment of Two Months Available
For all of our members with a loan account, you will receive a no-fee automatic 2-month Loan Deferment (Loan Extension). No action is required on your part.

COVID-19 has upended the lives of everyone across the globe. The team at Houston Metropolitan Federal Credit Union continues to closely monitor the situation as we adapt to the ever-changing landscape. The safety of our staff and membership remain our top priority.

Consistent with local, state, and federal recommendations of limiting gatherings of 10 or more and the CDC’s latest guidance on social distancing, HMFCU has made the decision to join many other financial institutions in temporarily modifying the services offered at our branches.

Branch schedule effective Thursday, March 19th

Tidwell Office: Our Tidwell Office lobby is closed and our drive-thru will remain operational with full service during normal operating hours. For the safety of our staff and members, in-branch access for modified services, such as loan closings, will be available on an appointment basis.

To set an appointment, call us at 713-699-0795 or email us at loandept@myhmfcu.org.

For our elderly members and members with accessibility needs, we are still able to serve you in the lobby without an appointment.

Downtown Branch: Our Downtown branch will remain open and fully staffed. In-person loan closings will only be conducted online or at our Tidwell Office by appointment.

Promise Branch: Closed

Call Center: We are changing our call center hours and increasing staffing to accommodate the changes in our lobbies. Our new call center hours are Monday, Tuesday, Thursday, and Friday 9 AM – 4:30 PM; Wednesday 9 AM – 6 PM; and Saturday 9 AM – 1 PM.

In addition to our drive-thru and surcharge-free ATM’s, we encourage you to take advantage of our mobile app and online banking for managing a wide range of transactions wherever you are:

  • Access and view detailed account information
  • Transfer funds between accounts
  • Pay bills
  • Monitor your credit for any suspicious activity

Need to get in touch or have a question?

Stay up to date by visiting our website and by following us on social media on facebook and twitter.

Thank you so much for your understanding during this time.

Houston Metropolitan Federal Credit Union